Question 1

What is an intranet employee experience platform?

Accepted Answer

An intranet employee experience platform combines company information and communication with features that help employees find knowledge, connect with colleagues and access workplace services. The scope varies by product, so compare the tasks it supports rather than relying on the category name.

Question 2

Do we need another intranet if we already use SharePoint?

Accepted Answer

It depends on whether your existing experience meets employee and administrative needs. SharePoint can provide the intranet foundation. An additional platform may be useful if you need a different publishing experience, broader audience access, personalisation or connected services. Start by identifying the gaps in your current setup.

Question 3

What is the difference between single sign on and Microsoft 365 integration?

Accepted Answer

Single sign-on lets employees authenticate using an existing identity. Other integrations may display content, search connected repositories, distribute updates or support actions. A Microsoft login does not by itself mean that SharePoint documents are searchable or that Teams content is available.

Question 4

Can employees without Microsoft 365 accounts use an intranet?

Accepted Answer

Some platforms support their own employee access outside Microsoft 365. Access to connected Microsoft documents and services is a separate question and may still require a suitable account, permission or licence. Ask vendors to demonstrate both the intranet login and the linked content journey for your frontline audience.

Question 5

What should we check before choosing intranet AI?

Accepted Answer

Check the sources it uses, how it respects permissions, whether answers identify supporting information and how uncertain answers are handled. For agents that take actions, examine preview, approval and audit controls. Ask which capabilities are available in your proposed package and test them with realistic content.

Question 6

How do we measure intranet engagement and return on investment?

Accepted Answer

Use several measures: audience reach, repeat use, search success, acknowledgements, feedback and task completion. Page views help establish usage but cannot prove understanding. For ROI, agree a baseline and connect platform data with relevant operational or financial evidence. Avoid attributing a business result to the intranet without supporting analysis. We have a guide featuring several internal comms leaders’ strategies for measuring comms impact here.

Question 7

Can an intranet work offline?

Accepted Answer

Offline capability varies by platform, device and content type. Ask what can be downloaded or cached, whether employees must prepare it in advance and what needs a live connection. AI answers and external Microsoft services should be tested separately from access to stored content.

Blog

Introducing the new Interact: A brand built for the people who power your business

10 best intranet platforms for Microsoft 365 for 2026

An AI-powered intranet that moves from personalized to adaptive

Interact joins Anthropic’s Cyber Verification Program to build advanced cyber defence with Claude Mythos

Workplace AI: From what employers want to what employees need

Introducing Interact MCP: the enterprise intranet, in every AI assistant

Twenty years at Interact: Two decades of intranet design and user experience

Interact Software named a Leader in the 2026 Gartner® Magic Quadrant™ for Intranet Packaged Solutions for the fourth consecutive year

What is a modern intranet? What enterprise buyers should look for

What’s shaping internal comms in 2026/27: State of the Sector survey

What leaders need to see to prove the value of internal communications

Intranet content management best practices for more reliable AI answers

Love’s Travel Stops and Interact named 2026 Engage Awards finalists

Transform how your business communicates