The franchise intranet software
Connect global franchises and create a centralized digital hub with a marketing-leading communications and knowledge management platform.
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Bridge the distance and build unity
Connect your entire franchise network with one secure platform. Streamline operations across all locations and create a unified franchise network working together for success.
Create targeted communications for any audience
Whether you need to send updates to one location, an entire region, or every franchise, Interact enables communicators to easily create, deliver, and track highly personalized content and communications. Ensure franchisees and their employees never miss a critical update with options for email, SMS, mobile app, digital signage, Slack, Teams, and more.
The SUBWAY brand is the world's largest submarine sandwich chain. Interact helps SUBWAY connect with 300,000+ employees (including franchises) globally.
Vertical
Retail food
Location
Worldwide
Retail Location
44,500 +
Sandwiches served
5,300 per minute
Interact delivers a branded, personalized experience for employees.
Vertical
Retail
Location
US
Revenue in 2021
$5.76b
No. of employees
25,000+
Employees and franchisees rely on Interact to deliver a better future through food people love.
Vertical
Retail
Location
US
Outlets in 90 countries
18,000
Global retail sales in 2021
$17.8b
EG Group uses Interact to support 45,000 global employees as they deliver products and services to up to 24 million customers per week.
Vertical
Retail
Location
North American, Europe, Australia
Employees
45,000
Retail locations
6000
Part of the Fortune 500, Burlington Stores operates over 900 department stores across the United States and Puerto Rico. Interact helps the company’s 40,000+ strong workforce stay connected, wherever they work.
Vertical
Retail
Location
US
Retail locations
900+
Net sales
$8.7 billion
Drive compliance and best practices with geofencing
Increase engagement by delivering relevant, pinpoint communications to employees based on their precise location with dynamic segmentation that moves when they do.
Embed gold standard processes with a single source of truth
Organize and update everything from operational handbooks to training materials in your centralized, searchable content library. Use a permissions-led system to ensure that users with access rights have everything they need, wherever they are. Ditch information chaos for digestible, authoritative content in FAQs, rich media pages, quizzes, and more.
Your organization
Frequently Asked Questions
An extranet is essentially a franchise intranet - a secure online hub that connects all franchisees. As a private network, the franchisor can control information, communication, and access, so it's easy to build community and connection across a geographically dispersed network. Share resources, best practices, updates, and foster collaboration in one digital space.
Maintaining rigorous standards and uniting all members of a network is simple when everyone has access to the same information on a wide variety of devices. While a corporate intranet plays that role in traditional business models, an extranet can accomplish those goals for a franchise network. An extranet keeps everyone on the same page, drives brand consistency, and empowers the network to succeed. Advanced communications tools allow centralized comms teams to segment audiences with a high degree of granularity, meaning you can manually and automatically (through AI) surface content and comms to managers, regions, franchise, employees, or any group you need to reach.
Choose a platform that balances security, ease of use, and customization. Selecting a vendor with deep experience in building and delivering both intranets and franchise extranets will make it easier to perform valuable platform integrations and tailor the system to your specific needs.
Communication and governance are two critical aspects of an extranet's success. It's essential to give franchisees a user-friendly experience that signposts all the relevant information they need, has advanced search capabilities, and offers automated content governance options. This removes the manual element from updating or reviewing content.
